Returns & Refunds
Returns & Refunds Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our hassle-free return policy.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, you can return your purchase within 30 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 30 days of delivery date
- Products must be unused and in original condition
- Original packaging and all accessories included
- Proof of purchase (order number or receipt)
Non-Returnable Items:
- Products showing signs of use or wear
- Items without original packaging
- Products damaged due to misuse or neglect
- Sale or clearance items marked as final sale
How to Start a Return
Step 1: Contact our customer service team at support@linguasound.com with your order number and reason for return.
Step 2: We'll send you a return authorization (RMA) number and return shipping instructions within 24 hours.
Step 3: Pack your items securely in the original packaging with all accessories and documentation.
Step 4: Ship the package to the address provided using a trackable shipping method.
Step 5: Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Shipping Costs
Defective or Wrong Items: We'll provide a prepaid return label at no cost to you.
Change of Mind Returns: Customer is responsible for return shipping costs. We recommend using a trackable shipping service.
International Returns: Customer is responsible for return shipping and any customs fees. We recommend purchasing shipping insurance for high-value returns.
Refund Processing
Once your return is received and inspected, we'll send you an email confirmation. Your refund will be processed to your original payment method:
- Credit/Debit Cards: 5-10 business days (depending on your bank)
- PayPal: 3-5 business days
- Other Payment Methods: 7-14 business days
Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
Need a different product? We're happy to help! Contact us to arrange an exchange. We'll ship your replacement item as soon as we receive your return.
For faster service, we recommend placing a new order for the item you want and returning the original item for a refund.
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately at support@linguasound.com with photos of the damage
- We'll arrange a free replacement or full refund
- No need to return the defective item unless we specifically request it
We stand behind the quality of our products and will make it right.
Warranty Information
ERAZER XT66PRO Translator Earbuds: 1-year manufacturer warranty covering defects in materials and workmanship.
Cable Organizer Bag: 90-day warranty against manufacturing defects.
Warranty does not cover normal wear and tear, misuse, or accidental damage.
Contact Us
Questions about returns or need help? We're here for you:
- Email: support@linguasound.com
- Response time: Within 24 hours on business days
We're committed to making your return experience as smooth as possible.