Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Contact us anytime!

Product Questions

Q: How many languages do the ERAZER XT66PRO earbuds support?
A: The earbuds support real-time translation in over 40 languages, including Spanish, French, German, Chinese, Japanese, Korean, Arabic, Portuguese, Italian, Russian, and many more. The full language list is available in the product manual.

Q: Do the translator earbuds work offline?
A: The earbuds require an internet connection (via your smartphone) for real-time translation. However, you can use them as regular Bluetooth earbuds for music and calls without internet.

Q: How accurate is the translation?
A: Our AI-powered translation technology provides industry-leading accuracy for conversational language. While no translation is 100% perfect, the earbuds are highly effective for travel, business meetings, and everyday conversations.

Q: What's the battery life?
A: The earbuds provide up to 13 hours of total battery life (earbuds + charging case). The earbuds alone last approximately 4-5 hours on a single charge, and the charging case provides 2-3 additional charges.

Q: Are the earbuds waterproof?
A: The earbuds have IPX4 water resistance, meaning they're splash-proof and sweat-resistant. They can handle light rain and workouts, but should not be submerged in water.

Q: What devices are compatible with the earbuds?
A: The earbuds work with any Bluetooth-enabled device including iPhone, Android smartphones, tablets, and computers. The translation app is available for both iOS and Android.

Q: What fits in the cable organizer bag?
A: The organizer can hold 10+ cables, chargers, power banks, earbuds, adapters, USB drives, memory cards, and other small tech accessories. It's designed to keep everything organized in one compact case.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is it safe to order from your website?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.

Q: Can I modify or cancel my order?
A: Yes, but please contact us immediately at support@linguasound.com. We can modify or cancel orders that haven't shipped yet. Once shipped, you'll need to follow our return process.

Q: Do you offer bulk or wholesale pricing?
A: Yes! For orders of 10+ units, please contact us at support@linguasound.com for special pricing and terms.

Shipping & Delivery

Q: How long does shipping take?
A: Domestic orders typically arrive in 5-7 business days with standard shipping. Expedited and express options are available. International shipping takes 10-30 business days depending on location.

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. International customers are responsible for any customs duties or taxes.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can track your package using the link in the email or by logging into your account.

Q: What if my package is lost or damaged?
A: Contact us immediately and we'll work with the carrier to resolve the issue. We'll either send a replacement or provide a full refund.

Returns & Refunds

Q: What's your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied, return your unused product in original packaging within 30 days for a full refund.

Q: Who pays for return shipping?
A: For defective or incorrect items, we provide a prepaid return label. For change-of-mind returns, the customer covers return shipping costs.

Q: How long does it take to get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days. It may take an additional 5-10 days for the refund to appear in your account depending on your bank.

Technical Support

Q: How do I set up the translator earbuds?
A: Simply download the companion app, pair the earbuds via Bluetooth, select your languages, and start translating. Detailed setup instructions are included in the box and available in the app.

Q: The earbuds won't connect to my phone. What should I do?
A: Try these steps: 1) Make sure Bluetooth is enabled on your phone, 2) Reset the earbuds by holding the button for 10 seconds, 3) Delete the earbuds from your Bluetooth settings and re-pair them, 4) Restart your phone. If issues persist, contact our support team.

Q: Can I use just one earbud at a time?
A: Yes! The earbuds can be used individually for phone calls or music. However, for translation features, we recommend using both earbuds for the best experience.

Q: How do I clean and maintain the earbuds?
A: Wipe the earbuds gently with a soft, dry cloth. For ear tips, remove them and clean with mild soap and water, then dry completely before reattaching. Never submerge the earbuds in water.

Warranty & Support

Q: What's covered under warranty?
A: The translator earbuds have a 1-year warranty covering manufacturing defects. The cable organizer has a 90-day warranty. Normal wear and tear, misuse, and accidental damage are not covered.

Q: How do I contact customer support?
A: Email us at support@linguasound.com and we'll respond within 24 hours on business days. We're here to help with any questions or concerns!

Q: Do you offer phone support?
A: Currently, we provide support via email for the fastest and most detailed assistance. This allows us to better track your issue and provide comprehensive solutions.

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

Contact us: support@linguasound.com
Response time: Within 24 hours on business days